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ICSDC Consultants is proud about what our customers say and believe about us!
We Try Everyday to be Better & be Supportive to all our Customers.
A secure, web-based screen sharing and remote control solution designed for today’s flexible support teams. Securely connect to remote computers, take control of their mouse, access files and applications, and troubleshoot problems — right when your employees and customers need help the most, anywhere, at any time.
A single Windows PC or server, hosted at the office or in the cloud, becomes the relay server and web interface for agents and end-users.
Once the relay server is installed, the entire remote support system is web based. A simple browser plug-in is all that is required to get started.
Configuration is straightforward, with internal and external network configuration options. Just log in as the Admin, set up your support team accounts, and you’re ready to start connecting to clients!
Connections are secured with SSL/TLS encryption, keeping the entire process safe for everyone involved.
Support agents generate a connection link for their client via the admin portal. Once the user clicks, the connection is established.
Get your remote support environment secure with ICS Advanced Security – Ultimate Protection, which includes mission-critical security features.
ICSDC Consultants is proud about what our customers say and believe about us!
We Try Everyday to be Better & be Supportive to all our Customers.
"ICS is incredibly effective, easy to deploy and manage, and fits our budget perfectly. It was really a no-brainer for me, and has served us well so far, especially during the Covid crisis when the majority of our (minimally computer proficient) staff are working from home now."
"The ICS RDP application has enabled us to create a whole new SaaS division for our customers running on 10 servers with over 550+ simultaneous log ins. The software has been rock solid for the past two years. Technical support is superb, making ICS the total RDP solution at an extremely affordable price!"
"At Shortcuts, we are true believers in ICS ’ added value. We have been using the software for 6 years now and we are extremely satisfied. Apart from being a great product, we love the after sales service and support. We have over 1000 clients using the feature."
ICS Remote Support has been designed to simply and cost-effectively help businesses to :
Yes, you will find all the information you need in our user guide.
Our remote support software is easy to deploy, but if you still face difficulties, feel free to contact our support team, who will be happy to help you.
Yes! Licenses are assigned to individual agents. The license is not attached to a device.
You will find all the information you need in this section of the user guide.
Yes, several agents can access simultaneously to the same client and share the session.
Instead of using a third party server as a relay to connect the agent and the client, ICS Remote Support includes its own relay (broker). Once it is installed on your local network or hosted, the agent can connect to it and access the integrated Support Web Portal. From there, they can trigger several screen-sharing with remote clients.
Yes. Downloads and uploads can be performed either from the Agent or the Client side.
We're on a mission to simplify cloud computing.
Main Features
Supported Operating System | Windows |
Attended access | ✓ |
Two-way desktop sharing | – |
Perform administrative tasks remotely | ✓ |
Clipboard, file transfer | ✓ |
Chat | ✓ |
Advanced Features
Multi-session handling | ✓ |
Multi-monitor support | ✓ |
Secure Unattended Access | ✓ |
Client Database | ✓ |
Remote computer information | ✓ |
Meeting scheduler | Coming soon |
Audio conferencing | Coming soon |
4K UHD remote desktop sharing | ✓ |
Session recording | Coming soon |
Reboot and reconnect | Coming soon |
Branding options | ✓ (client and web portal) |
Connection Relay / Broker | On premises / self-hosted |
Data Privacy | ✓ |
Protocol | Proprietary |
Video codec | VP8 |
Security | HTTPS tunneling, TLS 1.2 |
Multi-Language Support | ✓ |