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We Try Everyday to be Better & be Supportive to all our Customers.
ICS Remote Support
Try the best value-for-money remote support software
The ideal alternative to Citrix and Microsoft RDS for remote access, remote desktop connection and web application delivery.
- Robust security
- Instant Setup
- User-friendly
Connect for demo of ICS Remote Support (15 days, 5 users).
Remotely connect to your client PCs and provide instant assistance
A secure, web-based screen sharing and remote control solution designed for today’s flexible support teams. Securely connect to remote computers, take control of their mouse, access files and applications, and troubleshoot problems — right when your employees and customers need help the most, anywhere, at any time.
No third-party servers. Keep control of your connections!
- Remote Assistance
- Screen Sharing
- Unattended access
- Fully browser-based
- SSL/TLS encryption
- Easy connection via a shared link
- Self-hosted relay server
Simple and Cost-effective Remote Support Software
SELF-HOSTED
A single Windows PC or server, hosted at the office or in the cloud, becomes the relay server and web interface for agents and end-users.
BROWSER-BASED
Once the relay server is installed, the entire remote support system is web based. A simple browser plug-in is all that is required to get started.
QUICK START
Configuration is straightforward, with internal and external network configuration options. Just log in as the Admin, set up your support team accounts, and you’re ready to start connecting to clients!
SECURITY
Connections are secured with SSL/TLS encryption, keeping the entire process safe for everyone involved.
1-CLICK CONNECT
Support agents generate a connection link for their client via the admin portal. Once the user clicks, the connection is established.
Add an extra layer of security on your server
Get your remote support environment secure with ICS Advanced Security – Ultimate Protection, which includes mission-critical security features.
- Homeland protection
- Brute force defender
- Global IP management
- Ransomware protection
Awards and recognition
What Our Clients Say!
Testimonials
Our Clients Believe in US!
ICSDC Consultants is proud about what our customers say and believe about us!
We Try Everyday to be Better & be Supportive to all our Customers.
See what our customers have to say
"ICS is incredibly effective, easy to deploy and manage, and fits our budget perfectly. It was really a no-brainer for me, and has served us well so far, especially during the Covid crisis when the majority of our (minimally computer proficient) staff are working from home now."
JACK RIGGEN
IT COORDINATE AT VISTABILITY
"The ICS RDP application has enabled us to create a whole new SaaS division for our customers running on 10 servers with over 550+ simultaneous log ins. The software has been rock solid for the past two years. Technical support is superb, making ICS the total RDP solution at an extremely affordable price!"
KENT CRABTREE
PRESIDENT OF SPA/SALON MANAGER ONLINE
"At Shortcuts, we are true believers in ICS ’ added value. We have been using the software for 6 years now and we are extremely satisfied. Apart from being a great product, we love the after sales service and support. We have over 1000 clients using the feature."
TONY ANTONIOU
SHORTCUTS (AUSTRALIA)
Setup professional remote assistance in 5 min.
Try our remote support software
FAQ
ICS Remote Support has been designed to simply and cost-effectively help businesses to :
- assist and support their end-customers
- provide remote IT maintenance such as updating, installing and setting up tools and software
- remotely train your team or your clients
- work remotely
Yes, you will find all the information you need in our user guide.
Our remote support software is easy to deploy, but if you still face difficulties, feel free to contact our support team, who will be happy to help you.
Yes! Licenses are assigned to individual agents. The license is not attached to a device.
You will find all the information you need in this section of the user guide.
Yes, several agents can access simultaneously to the same client and share the session.
Instead of using a third party server as a relay to connect the agent and the client, ICS Remote Support includes its own relay (broker). Once it is installed on your local network or hosted, the agent can connect to it and access the integrated Support Web Portal. From there, they can trigger several screen-sharing with remote clients.
Yes. Downloads and uploads can be performed either from the Agent or the Client side.
Hosting
Remote Access
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